Betting should be fun, not a problem. xbij provides tools and resources to help you stay in control and gamble responsibly.
At xbij, we believe that online betting and casino gaming should be an enjoyable form of entertainment — not a source of financial hardship, stress, or relationship problems. While the vast majority of our Indonesian members gamble recreationally within their means, we recognize that for a small percentage of players, gambling can become problematic or even addictive.
Responsible gaming is a core commitment at xbij. We've built our platform with comprehensive tools and safeguards to help you maintain control over your gambling activity, set healthy limits, and recognize warning signs if betting is no longer fun. This page outlines the measures we've implemented and the resources available to you if you or someone you know needs support.
Our philosophy is simple: Gambling should remain what it was intended to be — a leisure activity, not a way to solve financial problems or escape personal issues. If you ever feel that gambling is taking up too much of your time, money, or mental energy, we encourage you to use the self-control tools described below or reach out to our support team for guidance. There is no shame in asking for help.
xbij services are strictly for adults aged 21 years and older. We enforce rigorous age verification during account registration and before your first withdrawal through our Know Your Customer (KYC) process. Any account found to belong to an individual under 21 will be immediately closed, and all funds forfeited. Protecting minors from gambling exposure is a legal and ethical priority for xbij.
If gambling is causing problems in your life — financial difficulties, relationship strain, work or school issues, anxiety, depression, or if you find yourself unable to stop despite wanting to — professional help is available. Contact xbij support at [email protected] to discuss self-exclusion options, or reach out to the Indonesian gambling support resources listed at the bottom of this page. Help is confidential and judgment-free.
xbij provides a suite of responsible gaming tools that put you in control of your gambling activity. All tools can be activated or adjusted through your account settings or by contacting customer support.
Self-exclusion allows you to voluntarily block yourself from accessing xbij for a set period (7 days, 1 month, 3 months, 6 months, or permanent closure). During the exclusion period, you will not be able to log in, deposit, or place bets. Self-exclusion cannot be reversed until the chosen period expires. This is the most comprehensive responsible gaming tool for players who feel they need a complete break from gambling.
Set daily, weekly, or monthly deposit limits to control how much money you can transfer into your xbij account. Once you reach your self-imposed limit, further deposits will be blocked until the time period resets. Deposit limits can be lowered immediately but increases require a 24-hour cooling-off period to prevent impulsive decisions. This tool helps you stick to a gambling budget and avoid chasing losses.
Set a maximum loss threshold for a given period (daily, weekly, or monthly). If your net losses reach the limit you've set, you will be blocked from placing further bets until the period resets. This prevents you from losing more than you can afford and encourages responsible bankroll management. Loss limits are calculated as deposits minus withdrawals and winnings.
Enable session time reminders to receive notifications after you've been actively gambling for a set duration (30 minutes, 1 hour, 2 hours, etc.). These gentle reminders encourage you to take breaks, assess your state of mind, and decide consciously whether to continue playing. It's easy to lose track of time while gambling — session reminders help you stay mindful.
A time-out is a temporary account suspension lasting 24 hours, 48 hours, or 7 days. During a time-out, you cannot log in or place bets, but your account remains open and funds are secure. Time-outs are ideal if you feel you need a short break to clear your head, perhaps after an emotional loss or a winning streak that's making you overconfident. Unlike self-exclusion, time-outs are short-term and reversible after the period expires.
Reality check displays a pop-up notification showing your current session duration, total wagered, and net win/loss at regular intervals you choose (every 15, 30, or 60 minutes). This transparent summary helps you stay aware of how much time and money you've spent, preventing the "zone-out" state that can lead to excessive gambling. You can dismiss the notification and continue playing, but the information is always available to help you make informed decisions.
Problem gambling can affect anyone, regardless of age, income, or background. Be honest with yourself — if you recognize several of these warning signs in your own behavior, it may be time to seek help:
If three or more of these warning signs apply to you, we strongly encourage you to use xbij's self-exclusion tool immediately and contact a professional gambling support organization.
Acknowledging that you need support is the first and most important step. xbij is here to help, and so are professional organizations specializing in gambling addiction treatment.
Our customer support team is trained to handle responsible gaming requests with sensitivity and confidentiality. If you need to activate self-exclusion, adjust your limits, or discuss concerns about your gambling behavior, reach us at:
Email: [email protected] (Subject: Responsible Gaming Support)
Live Chat: Available 24/7 through your account dashboard
WhatsApp: Contact details available to verified members
All responsible gaming communications are treated with strict confidentiality. Your request will be handled by senior support staff, and we will never pressure you to continue gambling if you've expressed a desire to stop or take a break.
While xbij provides tools to manage your gambling, professional help from trained counselors and support groups may be necessary for some individuals. The following organizations offer free, confidential support for problem gamblers in Indonesia and internationally:
International peer support group with meetings in Jakarta and major Indonesian cities. Fellowship-based recovery program.
Confidential phone counseling and referral service. Available in Indonesian and English. 24/7 crisis support.
Free online counseling, advice, and support for problem gamblers and their families. Live chat and email support.
Educational resources, self-assessment tools, and treatment referrals. Extensive information on responsible gambling practices.
These organizations are independent of xbij and specialize in helping individuals and families affected by problem gambling. All services are confidential and free of charge.
xbij takes underage gambling prevention extremely seriously. Indonesian law and our licensing conditions require that all players be at least 21 years of age. We employ multiple safeguards to prevent minors from accessing our platform:
Parents and guardians: Please secure your xbij account credentials and never share your login details with anyone, including family members. Use device parental controls, content filters, and monitoring software to prevent minors from accessing gambling sites. If you discover that a minor has accessed xbij using your account, contact support immediately so we can take appropriate action.
Even if you don't currently have a gambling problem, following these responsible gaming best practices will help keep your betting activity fun, sustainable, and within healthy boundaries:
Our support team is available 24/7 to discuss responsible gaming tools, help you set limits, or guide you through self-exclusion. You can also find answers to common questions in our FAQ section.